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The Southern
African country is turning its attention to other African countries,
particularly Ghana to increase its tourism inflows.
NEWS-ONE’s Francis
Addo caught up with Phumcani Qwabe, an official at Durban’s Tourism
Information Centre in South Africa over the weekend as he toured several
tourism sites in that province with other journalists.
So what is
Kwazulu Natal?
Kwazula
Natal is a province. Here in South Africa, the country is divided into nine
provinces and Kwazulu Natal is one of those provinces under which Durban falls.
In terms of tourism marketing, we have Tourism Kwazulu Natal which it is like
the head of tourism marketing.
Durban is
city in Kwazulu Natal. Its capital is Pietermaritzburg which is about 45
minutes from Durban. But in terms of infrastructure, Pietermaritzburg is
nothing compared to Durban.
What’s the
number one experience that tourists should expect in Durban?
I will say
Ushaka Marine World. It is a place to be. They have variety of activities that
can’t stop you having fun and relaxing on a holiday. I think it is the
only place you will like to spend the whole day at.
What is the unique
thing about Durban that visitors from Ghana and other part of the world must
know?
Tourists are
tourists and I will say they are the same. But in terms of behaviour, understanding,
social life in Durban, there are differences. And that is caused maybe by
perceptions from their different countries.
Do you offer
adventure travel trips here in Durban?
Yes, we do
offer adventure trips here. There is the Valley of a 1000 Hills of which you
will find adventure tours. You can also go to Inanda Heritage Route. It is one
of the routes that we are marketing currently. In five years to come Inanda
Heritage Route is going to become one of the best attractions of Durban.
Where does
the core of your visitors come from?
Most of our
tourist visitors come from Britain due to their spending power. Also based on
my reading I discovered that Africa is also bringing more tourists to South
Africa.
What are
your tourism figures like?
I can assure
you that in 2011, we received about five million visitors for that year alone.
What new
market are you targeting?
Right now,
our new target now would be the entire world. Yes! Now we are known in Africa,
we are known in Europe but we haven’t been receiving the numbers we should have
received. So now we are trying to change it to ensure that we become number
one.
What is
Durban’s ranking in South African tourism?
We are
supposed to be number one but we are number two because Cape Town is number
one. We are chasing them and that is why we are coming up with different
strategies in our industry to turn things around. By 2020 we are surely going
to be the number one in South Africa and Africa’s smartest city.
What is
Durban’s contribution to South Africa’s national growth?
You see,
what is important is that as much as we get more people employed in the tourism
sector, they pay tax, which is contributing to our national revenues. So this
turnaround strategy is promising about two hundred and seventy-six thousand
jobs in the tourism sector which is a good sign. And that’s only for Durban.
How do you
measure your tourism performance in Durban?
There is a
long way to go. Of course we need the dedication and also qualified personnel
to make sure things are in order in the next five years.
Security is
imperative in tourism. How successful has Durban been in that area?
In terms of
security, I can say we have done enough. I am sure since you have been to
Durban; you have noticed that after every three minutes you will see a security
guard especially in the prominent offices down here. In the city centre, every
two minutes you will notice a security guard. At our tourism sites we also have
security guards there. So everywhere you go, we want to ensure that tourists
firstly feel safe because I think that’s the most critical part. As you are a
tourist at very unusual place, the first thing is to feel safe, which is very
important to us. This is why we have deployed so much security and Metro
Police. There are a lot of Metro Police if you walk down the street. Right now
I don’t have the number of security guards out there but I can say they are a
lot.
Any
challenges you want to share about the tourism industry?
Right now,
inadequate personnel is a major challenge. There is not enough manpower. There
are a lot of people who assume to work but they don’t have the passion for it. If
you come to this department and you are not passionate about the job then
obviously you won’t work to perfection and that’s a problem.
By Francis
Addo (Twitter: @fdee50 Email: fdee500@yahoo.com
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